Customer Support Specialist
Be the friendly front line for our clients and mentorship students — answering questions, triaging issues, and keeping everyone in the loop.
- Operations
- Full-time
- Remote
- 1+ years in a customer-facing role preferred
- Competitive — based on experience
Applications: Open until filled
What you'll do
- + Respond to client and mentorship-program inquiries by email and chat
- + Triage incoming questions and route technical issues to the right person
- + Keep FAQ and help documentation up to date
- + Track recurring issues and feed them back to the team
- + Help onboard new clients and new mentees
What we're looking for
- + Excellent written communication and a patient, helpful tone
- + Comfortable picking up basic technical concepts (you don't need to code)
- + Organized — you can juggle several open conversations at once
- + Prior customer support or client-facing experience is a plus
Important employment notice
- Employees must use their own accurate identity, qualifications, location, and work-authorization information when registering for platforms or applying for jobs.
- Hunter employees must not impersonate another person, complete identity verification for someone else, misrepresent professional experience, or allow another person to secretly perform work under their account.
- The final compensation structure, working hours, employee classification, tax responsibilities, privacy practices, and profit-sharing terms should be clearly stated in a written employment or contractor agreement and must comply with the laws of the employee’s location.
Apply for this role
Fill this in and hit apply — it opens your email app with everything pre-filled and addressed to hello@fatz.work. Just hit send from there.